Refund policy

This policy applies to returns and exchanges.

We're happy to help with return and Exchange!

Please request authorization within 14 days of delivery. Once approved, you'll have 7 days to return the item to our warehouse for a refund*

All Returns / Exchange must be initiated via our returns portal.

A few things to keep in mind before returning:

• • Merchandise must be in the same condition that you received it, unworn and unused, with all tags, and in all its original packaging (e.g. plastic bags, suits on hanger, ect.).
  • Please do not use a bag/box that does not fit your return properly as the items will not received in satisfactory condition. 
  • We do not accept returns on shirts with opened packaging (even if it was opened just to try on); Shirts that are returned that have been opened will not be refunded nor returned to customer.
  • Customers with excessive returns or excessive returns per order may be subject to a 5% restocking fee
  • Returns that violate the above conditions may not be refunded and/or subject to a 50% restocking fee at our discretion.
  • Please be sure all returns conditions are met as we will be unable to return items to customer once they have been received by our returns department.
  • All returns must be mailed back to our warehouse. We no longer accept drop-off returns.
  • Seasonal sales & Outlet items are Final Sale. We can not exchange or match sale prices. 

     

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns Methods:

Pre-paid Return Label

Return labels are provided for a flat rate fee of $14.99; $21.99 for the West Coast. Simply choose Pre-paid Label in our returns portal and you'll receive an email with further instructions. 

Exchange:

Unhappy with your order? Pick a new item or size, and we’ll create a new order for you!

Refunds:

Once your return is received, please allow up to 1-2 weeks for your return to be processed.

During the holiday season please allow additional time for returns to be processed. Please allow an addition few days for the refund to be reflected in your bank statements.

*Shipping is non-refundable. 

• Return/Exchange shipping costs are always the customer’s responsibility.

 

International Orders: Cancellation & Return Policy

1. Order Cancellation

You may cancel your order at any time before it has been fulfilled. To cancel your order, simply visit your Order Status page or contact our customer service team by email or phone. Once an order has been fulfilled, it can no longer be canceled.

EU customers can Request withdrawal / Return an order within 14 days of receiving the goods. Customers can complete this request in our Customer Hub by logging in to their store account or by placing a return request on our returns portal. 

Customer can also reach out to our customer service via email or contact us form on our website. > Contact us

2. Returns

We accept returns of new, unused items with all original tags attached and in their original packaging within 30 days of the delivery date.

Items that are returned without their original packaging or tags, or that show signs of wear or use, may not be eligible for a refund.

3. Duties, Taxes & Return Shipping

For international orders, customers are responsible for all customs duties, taxes, and the cost of return shipping, unless the item received is defective, damaged, or incorrect due to our error.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. We will provide a prepaid return shipping label and work with you to resolve the issue promptly.